Folks,
I am running RT 3 in Fedora 10.
I'm trying to create Child Tickets based on some conditions using Templates
but it fails to create child tickets. Please find below, the details regarding
the child ticket creation error:-
Scrip
___________________________________________________________________________
Description:
Condition: On Create
Action: Create Tickets
Template: child
Stage: TransactionCreate
____________________________________________________________________________
Template:
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject} - Child
Status:new Parents:TOP
Type:ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content: This is a child ticket
Queue: 20
ENDOFCONTENT
____________________________________________________________________________
Error description: Log file
[Thu Nov 12 12:04:27 2009] [debug]: Committing scrip #113 on txn #27712 of
ticket #1657 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Scrips_Overlay.pm:190)
[Thu Nov 12 12:04:27 2009] [debug]: In CreateByTemplate
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:345)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: processing create-Child of
RT::Ticket=HASH(0xbc63ed94)
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:360)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: evaluating
Subject: {$Tickets{'TOP'}->Subject} - Child
Status:new
Parents:TOP
Type:ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content: This is a child ticket
Queue: 20
ENDOFCONTENT
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:653)
[Thu Nov 12 12:04:27 2009] [debug]: Workflow: yielding Subject: - Child
Status:new
Parents:TOP
Type:ticket
Refers-To: 1657
Content: This is a child ticket
Queue: 20
ENDOFCONTENT
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:669)
[Thu Nov 12 12:04:27 2009] [debug]: not a recognised queue object.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:279)
[Thu Nov 12 12:04:27 2009] [debug]: RT::Ticket=HASH(0xbc726d34) No queue given
for ticket creation.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:284)
[Thu Nov 12 12:04:27 2009] [error]: Couldn't create related ticket create-Child
for 1657 Could not create ticket. Queue not set
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:391)
[Thu Nov 12 12:04:27 2009] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm line 1188.
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:1188)
____________________________________________________________________________________________
I tried using both Queue name and id ,it resulted in the same error. Any help???
Thanks,
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