Hi ,
I'm trying to set the custom filed values of child ticket using a Template but
it fails to set the values in the Child Ticket.Please find below the Template
used for Ticket creation and setting the value:
Template
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject} - Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content:
{
my $OUT;
my $ticket = $Tickets{'TOP'};
my $agency=$ticket->FirstCustomFieldValue('Agency');
$OUT = "Agency: $agency\n";
$OUT;
}
ENDOFCONTENT
Here Im trying to extract a value from the Custom Field of the Parent ticket,
which im trying to assign to a Custom Field 'Agency" in the Child Tickets. But
the Custom Field value remains blank.
Log File
[Wed Nov 18 08:44:49 2009] [debug]: In CreateByTemplate
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:345)
[Wed Nov 18 08:44:49 2009] [debug]: Workflow: processing create-Child of
RT::Ticket=HASH(0xbcb05994)
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:360)
[Wed Nov 18 08:44:49 2009] [debug]: Workflow: evaluating
Subject: {$Tickets{'TOP'}->Subject} - Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: {$Tickets{'TOP'}->Id()}
Content:
{
my $OUT;
my $ticket = $Tickets{'TOP'};
my $agency=$ticket->FirstCustomFieldValue('Agency');
$OUT = "Agency: $agency\n";
$OUT;
} (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:653)
[Wed Nov 18 08:44:49 2009] [debug]: Workflow: yielding Subject: - Child
Queue: 20
Status: new
Parents: TOP
Type: ticket
Refers-To: 1830
Content:
Agency: 123123123
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/CreateTickets.pm:669)
[Wed Nov 18 08:44:49 2009] [debug]: About to think about scrips for transaction
#113500 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Transaction_Overlay.pm:163)
Regards,
Tony
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