Hey Everyone,
I'm working on setting up RTx::WorkFlowBuilder, I have the following in my
RT_SiteConfig:
########
Set($WorkflowBuilderStages,
{ 'approver1-approval' =>
{ content => 'content',
subject => 'Architect Approval for Request: {$Approving->Id} -
{$Approving->Subject}',
owner => 'approver1'
},
'approver2-approval' =>
{ content => 'content',
subject => 'Architect Approval for Request: {$Approving->Id} -
{$Approving->Subject}',
owner => 'approver2'
},
'director-approval' =>
{ content => 'content',
subject => 'Director Approval for Request: {$Approving->Id} -
{$Approving->Subject}',
owner => 'director'},
}
);
Set( $WorkflowBuilderRules,
{ 'nti-test-approval' => [ ['approver1-approval', 'approver2-approval']
=> 'director-approval'] }
);
########
which generates the following template:
########
===Create-Ticket: workflow-approver1-approval
Subject: Architect Approval for Request: {$Tickets{TOP}->Id} -
{$Tickets{TOP}->Subject}
Refers-To: TOP
Queue: ___Approvals
Owner: approver1
Requestors: {$Tickets{TOP}->Requestors}
Type: approval
Content-Type: text/plain
Due: {time + 86400}
Content: content
ENDOFCONTENT
===Create-Ticket: workflow-approver2-approval
Subject: Architect Approval for Request: {$Tickets{TOP}->Id} -
{$Tickets{TOP}->Subject}
Refers-To: TOP
Queue: ___Approvals
Owner: approver2
Requestors: {$Tickets{TOP}->Requestors}
Type: approval
Depends-On: workflow-approver1-approval
Content-Type: text/plain
Due: {time + 86400}
Content: content
ENDOFCONTENT
===Create-Ticket: workflow-director-approval
Subject: Director Approval for Request: {$Tickets{TOP}->Id} -
{$Tickets{TOP}->Subject}
Refers-To: TOP
Queue: ___Approvals
Owner: director
Requestors: {$Tickets{TOP}->Requestors}
Depended-On-By: TOP
Type: approval
Depends-On: workflow-ARRAY(0x996b490)
Content-Type: text/plain
Due: {time + 86400}
Content: content
ENDOFCONTENT
########
we're seeing a few problems:
1. the approver2 child ticket isn't notifying the approver2 that they have a
pending approval, that specific ticket is in the "new" status vs the "open"
status that the other 2 are
2. the director is getting notified of pending approval before an approver1
(or approver2) approves the ticket
3. if approver1 denies the request, the ticket does not get closed (didn't
test approver2).. if the director does, it closes like it should
is anyone using it in production with a dual approval for the 1st step? I
found the "Depends-On: workflow-ARRAY(0x996b490)" of the child ticket for the
director a little interesting. Also, the doc doesn't specify, but do I need to
add RTx::WorkFlowBuilder to the list of plugins in RT_SiteConfig?
Nicola
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