Hi, I changed the UntouchedInHours.pm to the exact code as from rt wiki.But I got this error:
[Tue Nov 24 10:42:18 2009] [warning]: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261) [r...@localhost sbin]# Regards, Tony ________________________________ From: Torsten Brumm [mailto:[email protected]] Sent: Tuesday, November 24, 2009 3:54 PM To: TONY JOHN - ERS, HCL Tech Cc: [email protected] Subject: Re: [rt-users] rt-crontool error Looks like you copied not all needed information from wiki into the UntouchedInHours.pm: Yours: package RT::Condition::UntouchedInHours; require RT::Condition::Generic; use RT::Date; @ISA = qw(RT::Condition::Generic); use strict; use vars qw/@ISA/; sub IsApplicable { my $self = shift; if ((time()-$self->TicketObj->LastUpdatedObj->Unix)/3600 >= $self->Argument and $self->TicketObj->Owner==6) { return 1 } else { return 0; } } 1; Wiki (you used the alternate version) package RT::Condition::UntouchedInHours; require RT::Condition::Generic; use RT::Date; @ISA = qw(RT::Condition::Generic); use strict; use vars qw/@ISA/; sub IsApplicable { my $self = shift; if ((time()-$self->TicketObj->LastUpdatedObj->Unix)/3600 >= $self->Argument) { return 1 } else { return 0; } } # The following could be omitted. They're there to allow overrides from Vendor and Local # but as this isn't a core module, they're just there for completeness :) eval "require RT::Condition::UntouchedInHours_Vendor"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/Condition/UntouchedInHours_Vendor.pm}); eval "require RT::Condition::UntouchedInHours_Local"; die $@ if ($@ && $@ !~ qr{^Can't locate RT/Condition/UntouchedInHours_Local.pm}); 1; 2009/11/24 TONY JOHN - ERS, HCL Tech <[email protected]<mailto:[email protected]>> Hi, PFA UntouchedInHours.pm Regards, Tony ________________________________ From: TONY JOHN - ERS, HCL Tech Sent: Tuesday, November 24, 2009 3:31 PM To: 'Torsten Brumm' Cc: [email protected]<mailto:[email protected]> Subject: RE: [rt-users] rt-crontool error Hi , Now I'm getting a different error: [r...@localhost sbin]# rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg CI new --condition RT::Condition::UntouchedInHours --condition-arg 4 --action RT::Action::SetPriority --action-arg 5 --verbose [Tue Nov 24 09:59:59 2009] [debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312) [Tue Nov 24 09:59:59 2009] [crit]: Failed to load module RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm<http://en_us.pm> in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3. ) at /usr/sbin/rt-crontool line 256. (/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377) Failed to load module RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm<http://en_us.pm> in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3. ) at /usr/sbin/rt-crontool line 256. [r...@localhost sbin]# Regards, Tony ________________________________ From: Torsten Brumm [mailto:[email protected]<mailto:[email protected]>] Sent: Tuesday, November 24, 2009 3:26 PM To: TONY JOHN - ERS, HCL Tech Cc: [email protected]<mailto:[email protected]> Subject: Re: [rt-users] rt-crontool error Have you installed GraphViz from CPAN`? 2009/11/24 TONY JOHN - ERS, HCL Tech <[email protected]<mailto:[email protected]>> Hi, I am trying to run rt-crontool but fails to set the priority value. The coomand promt error is given below: [r...@localhost sbin]# rt-crontool --search RT::Search::ActiveTicketsInQueue --search-arg CI new --condition RT::Condition::UntouchedInHours --condition-arg 4 --action RT::Action::SetPriority --action-arg 5 --verbose [Tue Nov 24 08:47:50 2009] [debug]: You've enabled GraphViz, but we couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib /usr/lib/perl5/vendor_perl/5.10.0 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312) [Tue Nov 24 08:47:50 2009] [warning]: Use of uninitialized value in concatenation (.) or string at /usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261) [r...@localhost sbin]# Any help? Regards, Tony john DISCLAIMER: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. 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