Hello, First of all, I'm new in RT world. I have do some search about localization of the template and I want to verify if I'm good to search or not ;)
If I understand correctly, currently we have no way to use localization in template. It's exact? I'm from Québec, Canada and here is really bilingual (french/english) I'm trying to provide my clients with a ticket system in their language and most of my client will only use the email and not the web interface so I have to use french also in email communication. The solution I have found, is to create 2 queues, 1 with French template and 1 with English template. I don't really like the fact that I will have to said to my client write their if you want french support and their if you want english support. Thanks for your advice, François _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
