François, > I'm from Québec, Canada and here is really bilingual (french/english) > > I'm trying to provide my clients with a ticket system in their > language and most of my client will only use the email and not the web > interface so I have to use french also in email communication. The > solution I have found, is to create 2 queues, 1 with French template > and 1 with English template. I don't really like the fact that I will > have to said to my client write their if you want french support and > their if you want english support.
The problem here is that RT currently sends one message to all recipients. So if you have two requestors on a ticket and one is an Anglophone and the other is Francophone, you'll have a problem. Most commonly, folks just put multiple languages in one template. It's not ideal, but it would take a bit of work to extend RT to do one template per recipient. -Jesse > Thanks for your advice, > François _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
