Currently, each of our queues have a group of people set as the AdminCC, so that group is emailed whenever any changes happen to the tickets in that queue.
I want to make it more granular, so that if a ticket has an owner, instead of emails going to the AdminCCs for the queue, it only goes to that person, and the requestors. Un-owned tickets should still send emails to the AdminCC list for the queue. Is that possible? -- David X. Glover - Macintosh IT Support Physics @ University of Oxford http://www-astro.physics.ox.ac.uk/~Glover/ Jabber/GTalk: [email protected] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
