Robert,
For that particular Queue, I would:
1) Grant "CreateTicket" to "Everyone" or "Privileged, as you prefer.
2) Grant "ShowQueue" to "Everyone" or "Privileged, as you prefer.
3) Grant "ShowTicket" to the role "Requestor".
4) Grant "ShowTicket" and any other rights you want to the role "AdminCc".
That should do it.
Kenn
LBNL
On 12/2/2009 9:54 AM, Robert Nesius wrote:
I've been struggling to find the right combination of access control
settings for a queue that will result in the following:
* Users can submit tickets, and can see their own tickets.
* Users cannot see other people's tickets.
* Admins can see all tickets.
The part I'm struggling with is that I can' find away to allow the
queue to be visible in the drop-down box for the "create a ticket"
interface without seemingly allowing all of the tickets in the queue
to be visible.
It strikes me I might be "going against the grain" of RT's design
again, which means I should probably ask some for some experts to
weigh in.
Thanks so much,
-Rob
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