Has anyone modified RTIR to allow Blocks to be linked to Incident Reports instead of Incidents? If so, how?
I don't like the fact that I have to create an Incident Report and then an Incident to create a Block. That logic is flawed. It assumes it takes an actual incident to put a block in place, where as you should want to be proactive and block prior to an incident. Thanks, Paul J _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
