Is this possible? I want a set of users to have a queue, and if they get a ticket that belongs elsewhere, they can dump it in to that queue... but they can't see that queue anywhere else? Like, I don't want them to see the queue in the search criteria, in the "new ticket in" dropdown, in the "quick search" section, anything like that. Most of my users are quite fluent in how to use RT and don't do stupid things... but I'm afraid of at least a couple of my new users :P haha... any help, much appreciated. Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: 807.766.7331 Email: [email protected] Technology assistance: email [email protected] Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: Off campus toll free 1-800-461-8777, option 8, or locally either (705)-662-7120 or (807)-766-7500
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
