Put those users into a special group. Then , in configuration->queues->queuename->group rights, give them access to 'modify ticket' is how I'm guessing it would work...
Where 'queuename' is the ticket of the queue(s) they can dump to. Worth a try... On Thu, 3 Dec 2009, Mike Johnson wrote: > Is this possible? > > I want a set of users to have a queue, and if they get a ticket that belongs > elsewhere, they can dump it in to that queue... but they can't see that queue > anywhere else? > > Like, I don't want them to see the queue in the search criteria, in the "new > ticket in" dropdown, in the "quick search" section, anything like that. > > Most of my users are quite fluent in how to use RT and don't do stupid > things... but I'm afraid of at least a couple of my new users :P haha... > > any help, much appreciated. > > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: 807.766.7331 > Email: [email protected] > Technology assistance: email [email protected] > Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat > holidays: > Off campus toll free 1-800-461-8777, option 8, or locally either > (705)-662-7120 or (807)-766-7500 > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
