On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote: > Greetings, > > I want to create a printable report that lists open tickets in a queue > that includes requester details including phone and address. > > Is there a way to do that with the query builder or do I have to whip > out my perl-fu and write a custom report. > > -- > Randy Smith > http://www.vuser.org/ > http://perlstalker.blogspot.com/ > Randy,
We populate custom fields with the requestor information at ticket creation since it does change over time and this allows us to know, for example, from which department the request originated. If you do that, you should be able to simple add the appropriate CF's to your report. Regards, Ken _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
