Hello, So I have queue "turnup" that has a scrip OnCreate>NotifyCCs. I just started playing around with Reminders. They create a new ticket in that queue, but oddly enough, don't show up in the RT at a Glance SavedSearch, where they actually should according to my parameters (Queue= Turnup AND Status NOT Resolved.) Which is fine because I don't want them there. The problem is that my CCs are getting emailed something that is totally unrelated to what the Template was created for ie. notifying my CCs of a new customer for Turnup. I only want the Owner of the reminder to receive an email. Is there any was around this issue? I can't seem to find anything related in the archives. BTW, this is my first post here.
Running RT 3.8.2 -- Sincerely, Kyle McKinley Network Operations 123Net Direct: 248.228.8207 Fax: 248.264.2805 [email protected] www.123.net _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
