On Fri, 04 Dec 2009 12:53:00 -0500, "Kyle McKinley" <[email protected]> said: > So I have queue "turnup" that has a scrip OnCreate>NotifyCCs. I just > started playing around with Reminders. They create a new ticket in that > queue, but oddly enough, don't show up in the RT at a Glance > SavedSearch, where they actually should according to my parameters > (Queue= Turnup AND Status NOT Resolved.) Which is fine because I don't > want them there. The problem is that my CCs are getting emailed > something that is totally unrelated to what the Template was created for > ie. notifying my CCs of a new customer for Turnup. I only want the > Owner of the reminder to receive an email. Is there any was around this > issue? I can't seem to find anything related in the archives. BTW, > this is my first post here.
So, you want CCs to be notified when a normal ticket is created, but not when a reminder is created? I think you'll need to set a custom condition for the OnCreate NotifyCCs scrip, something that will trigger when the transaction type is Create and the ticket type is not reminder. I'm-not-yet-fully-awake-so-check-my-work-first maybe-working code follows: my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; return 0 unless $trans->Type == 'Create'; return 0 unless $ticket->Type != 'reminder'; return 1; _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
