Hello: I've been working on migrating my school district from an MS Access based work order system to RT. I have been able to get it up and running with Ubuntu 8.04, MySQL 5, RT 3.8.6, ExternalAuth 0.08 and RTFM 2.4.2. But I am having some problems
What I would like to do is have general staff be able to log in and have an account created, then for a support staff to be able to manually (automatically would be better but I'll take manual) add them to a custom group within RT if they need more permissions than to submit a trouble ticket to the support queue. Currently I am able to authenticate to my eDirectory through LDAP and ExternalAuth as an unpriveleged user but I haven't been able to figure out the rest. Any help or suggestions would be appreciated. I am including my RT_SiteConfig (modified to protect some information) below. # THE BASICS: Set($rtname, 'server.name'); Set($Organization, 'LMUSD'); Set($CorrespondAddress , 'removed'); Set($CommentAddress , 'removed'); Set($Timezone , 'US/PACIFIC'); # obviously choose what suits you # THE DATABASE: Set($DatabaseType, 'mysql'); # e.g. Pg or mysql # These are the settings we used above when creating the RT database, # you MUST set these to what you chose in the section above. Set($DatabaseUser , 'removed'); Set($DatabasePassword , 'removed'); Set($DatabaseName , 'removed'); # THE WEBSERVER: Set($WebDomain, 'localhost' ); Set($WebPath , ""); Set($WebBaseURL , "http://removed";); # THE PLUGINS Set(@Plugins,qw( RT::FM RT::Authen::ExternalAuth )); # LDAP Authentication Set($ExternalAuthPriority, [ 'My_LDAP', ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($ExternalServiceUsesSSLorTLS, 0); Set($AutoCreateNonExternalUsers, 0); Set($ExternalSettings, { 'My_LDAP' => { 'type' => 'ldap', 'server' => 'removed', 'base' => 'o=<context>', 'filter' => '(objectClass=Person)', 'd_filter' => '(objectClass=Computer)', 'tls' => 0, 'ssl_version' => 3, 'net_ldap_args' => [ version => 3 ], #'group' => 'RT_Users', #'group_attr' => 'groupmembersattribute', # 'attr_match_list' => [ 'Name', 'EmailAddress', ], # 'attr_map' => { 'Name' => 'uid', 'EmailAddress' => 'mail', } }, } ); 1; Scott Melot Personal Computer Network Specialist III, Information Technology Services Lucia Mar Unified School District Phone: (805) 474-3000 ext 1016 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
