Hi Jonathan,
After the code for creation of dependent ticket,
> my $new_tkt = RT::Ticket->new($RT::SystemUser); my ($id, $msg) =
> $new_tkt->Create(
> Queue => "Data Analysis",
> Subject => $tkt->Subject,
> Status => 'new',
> Requestor => $requestors,
> DependedOnBy => $tkt->Id);
Try to add something like this one:
my $CFName = "Your CF NAME goes here";
my $ValueToAssign = "Your VALUE goes here";
my $RecTransaction = 1;
my $QueueObj = $new_tkt->QueueObj;
my $CFObj = RT::CustomField->new( $QueueObj->CurrentUser );
$CFObj->LoadByName( Name => $CFName);
my( $id, $msg ) = $new_tkt->AddCustomFieldValue(
Field => $CFObj->id,
Value => $ValueToAssign,
RecordTransaction => $RecTransaction );
Hope it helps, Sorry but I have no time to test it...
Gabriele
------------------------------
Message: 3
Date: Tue, 8 Dec 2009 14:46:49 -0800 (PST)
From: Jonathan Rummel <[email protected]>
Subject: Re: [rt-users] Auto-creating a 'dependant' ticket On
Transaction
To: [email protected]
Message-ID: <[email protected]>
Content-Type: text/plain; charset=us-ascii
Gabriele,
It works perfectly! Thanks! That's just what I needed!
Do you have any idea how to refer to a Custom Field within the newly
created ticket? Ex:
$new_tkt->Create(
Queue => "Data Analysis",
Subject => $tkt->Subject,
Status => 'new',
CUSTOM FIELD => "VALUE", <== (what's the proper syntax here for
setting the new ticket's cf value?)
Requestor => $requestors,
DependedOnBy => $tkt->Id);
Thanks again!
Jonathan
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