Is there a way to restrict access for users such that they could see a
Queue (as shown in the "Quick search"), as well as a listing of the
Tickets corresponding to that Queue ("Show Results" -- Results.html
page)? However, no further details & contents about a ticket (i.e.,
no Ticket metatdata) to be provided once a Ticket is selected from the
Results.html or Simple.html page. "ShowTicket" privilege is the one
that messes me up.
(RT 3.8.4)
I tried different ACL combinations (for Queue "X"), and none worked.
Presently, I have the following ACL's for Queue "X":
Everyone:
CommentOnTicket
CreateTicket
ReplyToTicket
SeeQueue
Unprivileged
-
Privileged
-
User Defined Group:
Grp-xyz
I started from nothing, and experimented by one-by-one adding
the
following privileges (as soon as I add "ShowTicket", it defeats what I
am after, and
without "ShowTicket" the Queue does not appear for the user):
ModifyTicket
OwnTicket
ShowTicket
ShowTicketCommenst
Watch
WatchAsAdminCc
Thanks,
Behzad
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