Behzad,
Two questions:
1) Are there any differences between your Global settings and the Queue
settings in question?
2) I'm not sure if you are talking about the "Show Results" letting
users see the Queue or if you are talking about seeing a Queue in the
drop-down for "Creating a Ticket. If the the first, where do you give
the right "ShowSavedSearch"?
Kenn
LBNL
On 12/10/2009 3:48 PM, Behzad Mahini wrote:
> Is there a way to restrict access for users such that they could see a
> Queue (as shown in the "Quick search"), as well as a listing of the
> Tickets corresponding to that Queue ("Show Results" -- Results.html
> page)? However, no further details & contents about a ticket (i.e.,
> no Ticket metatdata) to be provided once a Ticket is selected from the
> Results.html or Simple.html page. "ShowTicket" privilege is the one
> that messes me up.
>
> (RT 3.8.4)
> I tried different ACL combinations (for Queue "X"), and none worked.
> Presently, I have the following ACL's for Queue "X":
>
> Everyone:
>
> CommentOnTicket
> CreateTicket
> ReplyToTicket
> SeeQueue
>
> Unprivileged
> -
> Privileged
> -
>
> User Defined Group:
>
> Grp-xyz
> I started from nothing, and experimented by one-by-one adding
> the
> following privileges (as soon as I add "ShowTicket", it defeats what I
> am after, and
> without "ShowTicket" the Queue does not appear for the user):
>
> ModifyTicket
> OwnTicket
> ShowTicket
> ShowTicketCommenst
> Watch
> WatchAsAdminCc
>
>
> Thanks,
> Behzad
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