On 09/12/15 11:51, Nicolas GUIOT wrote: > Hi, > > On a brand new setup( 3.8.4, DB migrated from 3.6.1), I was hoping to have > email sent in HTML format, but it's not the case. > > I do have Set($PreferRichText, 1); in RT_SiteConfig.pm, but that doesn't > solve my problem. > > I can see the WYSIWYG editor, tickets show with font/colors etc.. in the > GUI, but emails are still plain text. > > Do I have something else to configure ? > > Thanks in advance
Hi Nicolas, RT's templates are plaintext. If you want HTML versions of the templates, you'll have to write them yourself. There may be useful examples on the wiki. In your RT distribution there's a file called docs/templates.pod with more information about HTML templates. That documentation also says "We welcome contributions of HTML-ization of builtin templates." As far as I know we have had no such contributions! :) Shawn _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
