On 12/15/2009 11:57 AM, Shawn M Moore wrote: > On 09/12/15 11:51, Nicolas GUIOT wrote: >> Hi, >> >> On a brand new setup( 3.8.4, DB migrated from 3.6.1), I was hoping to have >> email sent in HTML format, but it's not the case. >> >> I do have Set($PreferRichText, 1); in RT_SiteConfig.pm, but that doesn't >> solve my problem. >> >> I can see the WYSIWYG editor, tickets show with font/colors etc.. in the >> GUI, but emails are still plain text. >> >> Do I have something else to configure ? >> >> Thanks in advance > > Hi Nicolas, > > RT's templates are plaintext. If you want HTML versions of the > templates, you'll have to write them yourself. There may be useful > examples on the wiki. > > In your RT distribution there's a file called docs/templates.pod with > more information about HTML templates. > > That documentation also says "We welcome contributions of HTML-ization > of builtin templates." As far as I know we have had no such > contributions! :)
Has anyone tried using html templates yet? Just recently I tried converting most of our templates into html, it worked okay, but was a little tricky, trying to get them formatted right so that both the plain text & html alternative parts look about the same. Basically I used a <pre> block with some additional formatting tags and white-spacing. I think RT uses the HTML::TreeBuilder to first create an object tree from the html, then HTML::FormatText to output that tree as plain text. I think that module may be a little buggy though since it would sometimes insert newlines where there shouldn't be any or remove ones that it shouldn't, messing up the plain text alternative part. ~Jason _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
