Hi,I'm being responsible to deploy RT on our institution. My boss doesn't want to allow the upload of attached files to tickets, so I'm disabling it. I thought that it would be possible though etc/RT_SiteConfig.pm. I have set MaxAttachmentSize to 0, but even with a 0 value the system let me upload files which I can later retrieve (hence they are on the database).
I now that I can copy every share/html file where there is an "upload field" to local/html and edit them to remove the code that shows this field, but that means at least editing 3 pages (Ticket/Create.html, Ticket/Update.html and Ticket/ModifyAll.html). Before I continue, I ask myself, and want to ask you, if there is an easier/better way to disable the upload of files.
Any advice is, as always, very welcome. Regards, and Marry Christmas, Carlos -- _______ _______________________________________________________________ | __ __ | Carlos García Montoro Ingeniero Informático |_\_Y_/_| Instituto de Física Corpuscular Centro Mixto CSIC - UV |\_] [_/| Servicios Informáticos | [_] | Edificio Institutos de Investigación [email protected] |C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706 |_______| España / Spain Fax: +34 963543488
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