(My apologies if this is a duplicate post. I wasn't sure if it got posted.)
Hello all, I'm experiencing a problem with RT not sending e-mails to Requestors when a Ticket is created. RT does send e-mails to Cc's and AdminCc's upon the same ticket creations. When I create a ticket, I don't see entries in /var/log/maillog as I see when e-mails are sent to Cc's and AdminCc's which seems to indicate that RT is not even attempting to send e-mails to Requestors. I haven't changed the default Global Scrips, particularly, "On Create Autoreply To Requestors". Is there some other configuration file or setting other than RT_SiteConfig.pm and the Global Scrips that might effect e-mails to Requestors? Has anyone seen this behavior in the past?(I've checked on the "Googles" with no luck.) I'm running RT 3.8.4 on RedHat EL 5 with Apache 2.2.3 and sendmail 8.13.8-2.el5. I'm also smart hosting e-mails to another mail server via sendmail. Contents of RT_SiteConfig.pm below: ____________________ # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this comamnd: # # perl -c /path/to/your/etc/RT_SiteConfig.pm #Set( $rtname, '172.21.191.50'); #Set( $rtname, '192.168.183.50'); Set( $rtname, '<site>.com'); Set( $WebPath, '/rt' ); Set($DatabasePassword , 'password'); Set($DatabaseUser, 'rt_user'); # Size is expressed in bytes - 50MB Set($MaxAttachmentSize, '50000000'); 1; _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com