Jeff,
Could be a lot of things. Do you get any error message at all? Have you
tried re-creating this in a test environment with your config set to
Development (*Set($DevelMode, '1');)? *This would greatly enhance our
chance to debugg the problem. Hope this helps.
Kenn
LBNL
On 1/6/2010 10:27 AM, Jeff Ilgen wrote:
(My apologies if this is a duplicate post. I wasn't sure if it got
posted.)
Hello all,
I'm experiencing a problem with RT not sending e-mails to Requestors
when a Ticket is created. RT does send e-mails to Cc's and AdminCc's
upon the same ticket creations.
When I create a ticket, I don't see entries in /var/log/maillog as I
see when e-mails are sent to Cc's and AdminCc's which seems to
indicate that RT is not even attempting to send e-mails to Requestors.
I haven't changed the default Global Scrips, particularly, "On Create
Autoreply To Requestors".
Is there some other configuration file or setting other than
RT_SiteConfig.pm and the Global Scrips that might effect e-mails to
Requestors? Has anyone seen this behavior in the past?(I've checked
on the "Googles" with no luck.)
I'm running RT 3.8.4 on RedHat EL 5 with Apache 2.2.3 and sendmail
8.13.8-2.el5. I'm also smart hosting e-mails to another mail server
via sendmail.
Contents of RT_SiteConfig.pm below:
____________________
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
#Set( $rtname, '172.21.191.50');
#Set( $rtname, '192.168.183.50');
Set( $rtname, '<site>.com');
Set( $WebPath, '/rt' );
Set($DatabasePassword , 'password');
Set($DatabaseUser, 'rt_user');
# Size is expressed in bytes - 50MB
Set($MaxAttachmentSize, '50000000');
1;
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
