On Thu, 2010-01-07 at 12:11 +1300, Aaron Guise wrote: > Hi All, > > The company I work for has been bought out/merged into another > company, or will be as of 1st March 2010. > > I obviously will need to change the rtname and Organisation values at > that time. > > Set($rtname , "Sitel SR");
You may also need to change $EmailSubjectTagRegex so emails with the old $rtname will match to the correct tickets. If you will also be changing your RT email addresses or domain name, you may also need to change the $RTAddressRegexp variable as well. > Set($Organization , "ham.sitel.co.nz"); Changing $Organization will break ticket links for all current tickets in your DB, unless you can figure out a way to modify the RT DB to match the change I suppose. > I just wondered if anyone has done this previously where I can pull > from their experience, also by amending these to values will this > cause issues with RT as now our RT has been used for some 50,000 > tickets and counting? > > Just installed the merge users extension too as we will all have new > email addresses, I am not particularly looking forward to the changes > I will have to make at this time. > > > Regards, > Aaron Guise > > 07 838 7793 > 027 212 6638 > [email protected] > > > > MSN: [email protected] > Facebook > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- /------------------------------------------------------------------\ | Jason A. Smith Email: [email protected] | | Atlas Computing Facility, Bldg. 510M Phone: +1-631-344-4226 | | Brookhaven National Lab, P.O. Box 5000 Fax: +1-631-344-7616 | | Upton, NY 11973-5000, U.S.A. | \------------------------------------------------------------------/
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