On Tue, Jan 12, 2010 at 09:02:52AM -0500, Lander, Scott wrote: > It is set to mandatory - but, that only affects tickets entered via the web > interface, not tickets which come in via email. > And, it also only acts at create time, not at resolve time... > > So, I am hoping to have a final check done at resolve time, and not allow the > ticket to be resolved unless the required fields are completed. >
Re-read my answer, to do that you will need to modify RT. If you don't have perl/Mason knowledge, you should try to find some company that may help you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
