Sorry - my bad. Will go study what you said more closely.
-----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour Sent: Tuesday, January 12, 2010 9:15 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Need to make CF mandatory at resolve time On Tue, Jan 12, 2010 at 09:02:52AM -0500, Lander, Scott wrote: > It is set to mandatory - but, that only affects tickets entered via the web > interface, not tickets which come in via email. > And, it also only acts at create time, not at resolve time... > > So, I am hoping to have a final check done at resolve time, and not allow the > ticket to be resolved unless the required fields are completed. > Re-read my answer, to do that you will need to modify RT. If you don't have perl/Mason knowledge, you should try to find some company that may help you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ------------------------------------------------------------------------------------ This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ------------------------------------------------------------------------------------ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
