Hi Jose,
Check out the RT::SLA add on works great, and is easy to set up. On Tue, Jan 19, 2010 at 8:54 PM, Jose de Paula Eufrasio Junior < [email protected]> wrote: > So, I want to use custom fields to classify the tickets on the support > queue as some pre-defined services. Each service has a defined SLA. I > am also using escalation of tickets based on due date. Is there > anything out that can define the due date of tickets based on those > custom fields? I saw the SLA extension but it looks like SLA per > queue, while what I want is per ticket. > > -- > José de Paula Eufrásio Júnior (coredump) > MCSO, GRC Professional > http://core.eti.br > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Bill
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
