Hi Jose, Damn laptop, clicked send before I was ready.
at any rate the SLA extension is per ticket, you can also have defaults based on queue. thanks, Bill On Tue, Jan 19, 2010 at 9:22 PM, William Graboyes < [email protected]> wrote: > Hi Jose, > > > Check out the RT::SLA add on works great, and is easy to set up. > > > On Tue, Jan 19, 2010 at 8:54 PM, Jose de Paula Eufrasio Junior < > [email protected]> wrote: > >> So, I want to use custom fields to classify the tickets on the support >> queue as some pre-defined services. Each service has a defined SLA. I >> am also using escalation of tickets based on due date. Is there >> anything out that can define the due date of tickets based on those >> custom fields? I saw the SLA extension but it looks like SLA per >> queue, while what I want is per ticket. >> >> -- >> José de Paula Eufrásio Júnior (coredump) >> MCSO, GRC Professional >> http://core.eti.br >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> 2010 RT Training Sessions! >> San Francisco, CA, USA - Feb 22 & 23 >> Dublin, Ireland - Mar 15 & 16 >> Boston, MA, USA - April 5 & 6 >> Washington DC, USA - Oct 25 & 26 >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > > > > -- > Bill >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
