On Thu, Jan 21, 2010 at 10:06:39AM +0000, John Robson wrote: > Apologies if this is a repost - I sent it before my confirmation email > arrived, and have just checked the gossamer archives and it didn't show up. >
here we don't allow to reply to a ticket already billed. So we have a customcondition which looks at a customfield to see if ticket is billed or not and then we use the following action to create a new ticket if someone respond to billed ticket: http://wiki.bestpractical.com/view/ForkIntoNewTicket _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
