On Tue, Jan 26, 2010 at 03:17:43PM +0000, John Robson wrote: > > Using that links, and some of it's fellows I've mostly gotit working, took > a little while, and a touch of furkling, but the right thing is now (mostly) > happening. > > I am still getting outgoing emails from the original ticket, but thankfully > it's not being reopenned. >
You have to change your scrip "On reply, Notify ..." to "On reply to unresolved ticket, notify ...". I think, a scripcondition "On resolved to unresolved ticket" exists on the wiki, else, it's not very difficult to write it ;) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
