Is there a way for Custom fields to have a validation on creating a ticket? Like have the validation cross reference the data that was inputted in the field to the value that was setup for the custom field. I have a custom field that has select or type the value of a Store # and I want RT to validate if that store # inputted exist in the values name list on the backend. Anybody know of a script or extension that can do this?
Thanks, Michael Neuschafer PC Support Specialist National Stores Inc.
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