I sort followed this guide http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html and other guides that are very similar.
The fetchmail part I think is what you are looking for. Fetchmail will log onto your mail server via pop3 and download the messages and inject them into RT. Here is my relevant fetchmail config: ************** poll my.mail.server.com protocol pop3 uidl auth password username "rt-support" password "somepassword" mda "/usr/bin/rt-mailgate-3.8 --queue MYQUEUENAME --action correspond --url http://rt.f.q.d.n/rt/"; no keep ************* I added the * to try and highlight that specific part. Are you using fetchmail or how are you injecting messages into RT? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Wagner Pereira Sent: Tuesday, January 26, 2010 9:50 AM To: [email protected] Subject: [rt-users] I give up! Ok, I admit: I'm lost! Since I've installed RT on my Debian lenny, it is running perfectly, OK. But, I really can't create a ticket via e-mail message. The more I edit the necessary files for it, the more I am lost! My scenario is: Mail server: Debian 4.0 etch - running Courier-MTA RT server: Debian 5.0 lenny What should I do? What could you guys suggest me? -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
