Mauricio (and Jason), I've implemented this model drawed on: http://twitpic.com/z33rr/full
That means I haven't the fetchmail as an other layer in my infrastructure; in both sides I wrote aliases to delivery the messages, either from mail server (Courier) to RT server (Postfix) and from Postfix to rt-mailgate. But it still doesn't work fine. Check my aliases files out below: At the mail server side: # This line delivers the message to RT server (Postfix) which then delivers to rt-mailgate and cares to create the new ticket r...@pop-sp.rnp.br: r...@rtracker.rt.pop-sp.rnp.br And at the RT server side: rt: "|/usr/bin/rt-mailgate-3.6 --queue general --action correspond --url https://rtracker.rt.pop-sp.rnp.br/rt/ --debug" Hugs, -- Wagner Pereira PoP-SP/RNP - Ponto de Presença da RNP em São Paulo CCE/USP - Centro de Computação Eletrônica da Universidade de São Paulo http://www.pop-sp.rnp.br Tel. (11) 3091-8901 Mauricio Tavares escreveu: > On Tue, Jan 26, 2010 at 12:23 PM, Wagner Pereira <wpere...@pop-sp.rnp.br> > wrote: > >> Hi, Jason. >> >> Mauricio Tavares asked me the same, in a previous message, and below is >> my answer. >> >> Some colleagues suggested me don't use fetchmail, because this would >> make the scenario more complex than the necessary. >> >> > [...] > Wagner (and Jason), > > I run RT in an ubuntu 9.04 box (actually a VM but hey). I looked > in my docs and did not had to edit rt-mailgate. I too use fetchmail; > my /etc/fetchmailrc looks like this > > set syslog; > set daemon 30; > > poll "mail.domain.com" > with protocol imap > username rt password weak_password > mda "/usr/bin/perl /usr/bin/rt-mailgate --url http://localhost/ \ > --queue support --action correspond" > > and I set it up to start as daemon using /etc/default/fetchmail > > # This file will be used to declare some vars for fetchmail > # > # Uncomment the following if you don't want localized log messages > # export LC_ALL=C > > # If you want to specify any additional OPTION to the start > # scripts specify them here > # OPTIONS=... > > # Declare here if we want to start fetchmail. 'yes' or 'no' > START_DAEMON=yes > # > > That is fine but right now who cares? Most important line from > everything I've written above is > > mda "/usr/bin/perl /usr/bin/rt-mailgate --url http://localhost/ \ > --queue support --action correspond" > > This is the line that grabs the mail fetchmail has retrieved from our > mail server and sends to rt. So, what if you run that very same perl > command (in quotes), piping the test mail to it? I just want to see if > you can feed the test email to rt. If that works, we can then worry > about getting the mail from the mail server. > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com