On Wed, Jan 27, 2010 at 05:43:22PM -0600, Anton Krall wrote:
> Is there a way to automatically mark new tickets from a queue as favorites
> for a user (like when the user clicks on the yellow start inside a ticket)
> without that users actually having to open the ticket and clicking on the
> start?

Read the code in share/html/Ticket/Elements/Bookmark and port it into
an On Create Scrip

-kevin

Attachment: pgpArpp6k8Txf.pgp
Description: PGP signature

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [email protected]

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Reply via email to