Thx for the reply Kevin.. Will do.
> From: Kevin Falcone <[email protected]> > Reply-To: <[email protected]> > Date: Thu, 28 Jan 2010 12:17:22 -0500 > To: <[email protected]> > Subject: Re: [rt-users] Automatically adding new tickets as favorites > > On Wed, Jan 27, 2010 at 05:43:22PM -0600, Anton Krall wrote: >> Is there a way to automatically mark new tickets from a queue as favorites >> for a user (like when the user clicks on the yellow start inside a ticket) >> without that users actually having to open the ticket and clicking on the >> start? > > Read the code in share/html/Ticket/Elements/Bookmark and port it into > an On Create Scrip > > -kevin > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
