Hello All
I have RT 3.6.3 setup with oracle 9i as backend and I have one weird problem of RT creating duplicate ticket from same mail. When I tried to debug it I found it that it is fetch mail which is not flushing data once mail has been read and ticket is created. Fetch mail again sends same mail from which previously a ticket already has been created. So now I have only two options left with me either to upgrade fetch mail or to write code in rt-mailgate to not to fetch mail once its ticket has been created. But as RT's code is not straight forward and I m a bit new to it I am not sure what steps exactly I should take to put a validation on not to again make ticket once ticket from same mail has been generated. Please any one can help me in this. I will be very grateful to him. Waiting a positive reply from your side Thanks & Regards Varun
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