Emmanuel,
HA! I found it. Your clue as to the format settings put me in the right
direction. I had screwed up the default format settings. I've got it
working now. Thanks.
Kenn
LBNL
On 2/8/2010 12:23 PM, Ken Crocker wrote:
Emmanuel,
Sorry about the "Advanced" format shot. Here it is:
'<b>__id__</a></b>/TITLE:Ticket Id', QueueName,
'<b>__Subject__</a></b>/TITLE:Subject','__Requestors__', Priority,
Status,'__CustomField.{Work-State}__', OwnerName,
'__Due__</a></b>/TITLE:Due Date'.
Thanks for the reminder Kevin.
Kenn
LBNL
On 2/6/2010 12:12 AM, Emmanuel Lacour wrote:
On Fri, Feb 05, 2010 at 12:08:37PM -0800, Ken Crocker wrote:
To List,
Is anyone out there having problems with no links from Search results to
tickets? Any idea why I might be?
is this a fresh RT install or did you upgrade from previous version?
I see no problems on a freh install, maybe you did an upgrade and forget
to upgrade the DB.
Can you give us a screenshot, and also click on Advanced in a search
results without links, then send the format content here.
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Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
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Washington DC, USA - Oct 25 & 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
