Hello. after installation of Fresh RT, there is a bulk of test tickets in rt DB. i want to remove these tickets before commencing operational launch of my system. please help me to remove these tickets. also after deletion of tickets ticket counter no should be reset.
also kindly help me to change the ticket status menu items like if i want to rename ticket status "open" to some thing else, where should i apply this change and how. Thanks in Advance, R i Z -- View this message in context: http://old.nabble.com/how-to-delete-tickets-in-RT-tp27511116p27511116.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
