Hi, I´m a newbie in RT.
Before start using it, I would like to know if is possible use RT in my
intranet setting it to open tickets using my external mail provider.
To be clear:
- My e-mails are out of my hands. They are in a external provider (like Gmail);
- I would like to do that:
User send a message to r...@my-external-email.com
RT need authenticate in my external email and get messages there
If exist messages, them open a ticket and send a message to user (your
ticket # is 12345)
Regards,
Renato S. Yamane
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