Hi, if your mail provider has pop3 or imap available and you are installing RT on a Linux OS, you could use fetchmail to pickup the e-mail. Through the mail gate from RT the email will create a ticket. Postfix/Sendmail could be used to deliver the email back to user (your ticket# is 12345)
Robert On Tue, Feb 9, 2010 at 4:27 PM, Renato S. Yamane <[email protected]>wrote: > > Hi, I´m a newbie in RT. > > Before start using it, I would like to know if is possible use RT in my > intranet setting it to open tickets using my external mail provider. > > To be clear: > - My e-mails are out of my hands. They are in a external provider (like > Gmail); > - I would like to do that: > User send a message to [email protected] > RT need authenticate in my external email and get messages there > If exist messages, them open a ticket and send a message to user > (your ticket # is 12345) > > Regards, > Renato S. Yamane > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
