I resolved my situation -- see inlines below (hoping this will help
out others):
The right that needs to be added is "ShowArticle" for Privileged (in
the Global Group Rights)
-Behzad
On Feb 16, 2010, at 4:14 PM, Behzad Mahini wrote:
B) ACL settings for my RTFM
-------------------------------------
3) Global Group RTFM
Rights System Groups - Rights
------------------- -----------------------------
Everyone No rights granted
Unprivileged ShowArticle
Privileged SeeClass
Show Article
User Defined No rights granted
groups
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