or maybe I just need a clue by four with regard to rights. Since migrating from 3.6.0 to 3.8.6, we've been getting reports of people getting "permission denied" errors from time to time.
I know this is a common problem, and I thought I'd taken steps to fix it, based on what I'd read, but today proved otherwise, so I'm going to throw myself on the the mercy of the list. We have two queues, call them A and B. Most tickets are created in A and stay in A for their entire lives; some get moved to B, and I sense it's only the ones in B that have the issue. For GLOBAL group rights, I have: o Everyone - CreateTicket, ReplyToTicket o Requestor - CreateTicket, ReplyToTicket o Cc - CreateTicket, ReplyToTicket For Queue A group rights, I have: o Everyone - CreateTicket, ReplyToTicket o Requestor - CreateTicket, ReplyToTicket For Queue B group rights, I have: o Everyone - CreateTicket, ReplyToTicket o Requestor - CreateTicket, ReplyToTicket Now, I notice that I don't have Cc setup for either queue, and I know that the most recent occurrence was for someone in the Cc group on a ticket in Queue B. I perceive, therefore, that I must also have: o Cc - CreateTicket, ReplyToTicket for both queues, correct? Also, is it necessary for me to add ModifyTicket to any of these (in case of a reply to a ticket that's been set to Resolved) or is ReplyToTicket enough? Finally, are there any permissions I'm missing? Thanks. -- Todd Herr _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
