We just upgraded to 3.8.7 from 3.6.6 and so far so good...The only question I have is about the order history of tickets. I understand that you can now modify the history order from the UI under preferences->ticket display->show oldest history first and set it to no, which is what I did, but that only set it for my account. I want it to be the global setting for everyone in my organization. I do not want to tell everyone that they need to set it since they do not have the 'modify self' right so they do not get the preferences link. How can I globally set this for everyone?
Thanks, Laura -- View this message in context: http://old.nabble.com/History-order-3.8.7-tp27851559p27851559.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
