Thanks...will do that. We actually did that on the old version. Just thought there was a way to do it globally via the UI..
Thanks again. --Laura Raed El-Hames-2 wrote: > > Laura; > > Change it in RT_Config.pm (Should be RT_SiteConfig.pm).. > the bit you are looking for is > > =item C<$OldestTransactionsFirst> > > By default, RT shows newest transactions at the bottom of the ticket > history page, if you want see them at the top set this to '0'. This > option can be overridden by users in their preferences. > > =cut > > Set($OldestTransactionsFirst, '1'); > > Regards; > > Roy > > Laura Grella wrote: >> We just upgraded to 3.8.7 from 3.6.6 and so far so good...The only >> question I >> have is about the order history of tickets. I understand that you can now >> modify the history order from the UI under preferences->ticket >> display->show >> oldest history first and set it to no, which is what I did, but that only >> set it for my account. I want it to be the global setting for everyone in >> my >> organization. I do not want to tell everyone that they need to set it >> since >> they do not have the 'modify self' right so they do not get the >> preferences >> link. How can I globally set this for everyone? >> >> Thanks, >> Laura >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://old.nabble.com/History-order-3.8.7-tp27851559p27855194.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
