Of course I forgot to mention that I'm running RT 3.8.2 on CentOS 5.2.
From: [email protected] [mailto:[email protected]] On Behalf Of Busalacchi, Eric Sent: Wednesday, March 17, 2010 2:37 PM To: [email protected] Subject: [rt-users] modifying From: header in global template to pull fromqueue description I tried searching the archive a bit for the answer but I wasn't able to pin down exactly what I'm doing wrong. Basically we are trying to give a friendly generic name to our queues. Management doesn't want the "User Name via RT" but something more generic depending on the Queue. What I'm trying to do is make the From: header pull from the Queue description. I've changed the template to have the following header: From: {$Ticket->QueueObj->Description()} For example this queue has the description "Systems Queue". When I change the template to the above example the From: address shows up as [email protected] . I would like it to just show up as "Systems Queue". I know I can statically do this for every queue but I would rather not have custom templates in every queue configuration if possible. Your help is greatly appreciated. Eric
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