It's currently set to 0 and right now I'm getting the actual queue email addresses in the From: line. Which, honestly, I like and think makes the most sense. The problem is that management would like the From: address to look like "Support at Evare" in the inbox and not just the email address. So, when they reply in Outlook for example it would say "Support Queue <[email protected]>".
Eric -----Original Message----- From: Raed El-Hames [mailto:[email protected]] Sent: Wednesday, March 17, 2010 2:58 PM To: Busalacchi, Eric Cc: [email protected] Subject: Re: [rt-users] modifying From: header in global template to pull from queue description Eric; What happens if you Set($UseFriendlyFromLine , 0); in your RT_SiteConfig.pm ?? Roy Busalacchi, Eric wrote: > > I tried searching the archive a bit for the answer but I wasn't able > to pin down exactly what I'm doing wrong. Basically we are trying to > give a friendly generic name to our queues. Management doesn't want > the "User Name via RT" but something more generic depending on the > Queue. What I'm trying to do is make the From: header pull from the > Queue description. I've changed the template to have the following > header: > > > > From: {$Ticket->QueueObj->Description()} > > > > For example this queue has the description "Systems Queue". When I > change the template to the above example the From: address shows up as > [email protected] <mailto:[email protected]> . I > would like it to just show up as "Systems Queue". I know I can > statically do this for every queue but I would rather not have custom > templates in every queue configuration if possible. > > > > Your help is greatly appreciated. > > > > Eric > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
