Hi sam, I have no idea at the moment regarding the loose of formating, but regarding the attachments i think this is the correct behavior of rtfm/rt think about: if you are using a special rtfm article very often, then you attach this attachments to each of the outgoing mails and yes store this several times at the db, it should be better to sent a download link instead!
Torsten ----- Originalnachricht ----- Von: [email protected] <[email protected]> An: [email protected] <[email protected]> Gesendet: Wed Mar 17 23:43:40 2010 Betreff: [rt-users] RTFM Article formatting and attachments lost when attached to RT ticket Hi There We have been using RT for a long time and have recently installed RTFM. Everything works brilliantly except for one crucial thing. When we attach an RTFM article to an RT ticket, it loses all it's formatting (Bold, Italic, Heading, etc) and any attachments from the article. The formatting appears to be because RTFM and RT use different text editors. Not sure why the attachments are scrapped. Is there any way to have RTFM articles retain the formatting and/or attachments when they are attached to an RT ticket? Some ideas I had, that may or may not be possible, for the formatting issue are: -Force RTFM to use the same editor as RT -Disable the HTML scrubbing on RT and RTFM and use HTML for the formatting -Enable wikitext support in RT Any suggestions would be appreciated Thanks Sam Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
