On Sat, Mar 20, 2010 at 10:48 AM, Michelle Konzack < [email protected]> wrote:
> Hello Dustin Berube, > > Am 2010-03-19 22:30:30, hacktest Du folgendes herunter: > > I would want anyone sending an email to [email protected] to have a > ticket > > created in a particular queue depending on the email domain they are a > part > > of. > > > > Example: > > @abc.com - goes to the ABC Ticket Queue > > @jkl.com - goes to the JKL Ticket Queue > > @xyz.com - goes to the XYZ Ticket Queue > > > > Is there a way to do this with RT's Scips or would I be better off trying > to > > filter mail for this criteria with postfix? > > Puzzeing around... > > I have 11 Request-Tracker for 7 different domains runing on a singel > "courier" server. Where is the problem? > > You create three accounts for > > [email protected] > [email protected] > [email protected] > > and each is handled seperateley. > > I agree I would like to go this route as well, however I don't have administrative access to two of the three domains and there is a lot of politics involved (I work in the local government sector). Two of the domains are handled by separate entities. I had a hard enough time just getting them to agree to email a helpdesk account instead of individual people.
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