Hi list,
I'm looking for some guidance on setting up a scrip to provide a odd bit
of functionality.
1) New email comes in.
2) Auto assigned to queue.
3) Auto-response goes to requester
4) Auto-notification goes to watchers
5) Watcher responds via email (thunderbird/outlook etc)
6) RT pushes response to requester
7) Custom Scrip sees that 5) came from a static list (or list of users
in RT) and resolves the ticket.
Links to documentation or even a code sample would be greatly
appreciated. I've gone through wiki.bestpractical.com without much
success, but if there is "THE" page there, please link me :)
--
Regards,
Jason Clarke
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
