Hey Everyone,
So we have implemented approvals under RT 3.8.6 basically to track and approval
purchase requests. The request has to go through 2 levels of approvals, at
which point i have it setup to email our purchasing department the information
to complete the purchase. In researching how to do this, I came up with a
scrip custom condition of:
my $newstatus = $self->TicketObj->Status;
my $oldstatus = $self->TransactionObj->OldValue;
my $dependencies = $self->TicketObj->HasUnresolvedDependencies;
$RT::Logger->crit(qq(New Status $newstatus Old Status $oldstatus Dependencies
$dependencies));
if (($newstatus eq 'open') && ($dependencies eq '')) {
return 1;
}
which seemed to do the trick until today, when a ticket accidentally got
re-opened after it had been rejected. So I modified the check to be:
if (($newstatus eq 'open') && ($dependencies eq '') && ($oldstatus ne
'rejected') && ($oldstatus ne 'resolved')) {
which seems to work, but is there an event to actually check the status when it
leaves a "Pending Approval" state to "Open". It appears to go to an "Open"
state after the first approver approvals it, though the GUI still shows it
pending approval, since it has the second approval that has to pass, and only
when that one passes does it move to a visable state of "Open", but in the
backend, rt will log this on the initial approval:
RT: New Status open Old Status Dependencies 1 ((eval 1909):5)
so there is no "Old Status" as seen by my log message. Should I maybe modify
it to only run this scrip when oldstatus = '', newstatus = 'open' and
depenedencies = ''? would that be the best check? or is there a way to actually
check the approval state?
Thanks!
Nicola
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